1. Who we are

This website, okushaldrinks.com, is operated by Okushal Drinks (Pty) Ltd (Registration No.  2021/701296/07), trading as OKUSHAL, of 16 Thornhill Road, Green Point, Cape Town, 8005 (“OKUSHAL”, “we”, “us”).

We respect your privacy and process personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect, why we collect it, and how we look after it.

2. Information we collect

We only collect what we need. Depending on how you use our site, this may include:

When you place an order: your name, email address, phone number, and billing and delivery address.
When you contact us or complete our partner form: your name, contact details, business details (if applicable) and the content of your message.
When you enter a competition: your name, surname, phone number, email address, the store where you bought the product, and a photo of your till slip.
When you sign up for marketing: your name and email address.
When you browse our site: technical information such as your IP address, browser type, device and pages visited, collected through cookies (see section 7).
We don’t collect card or banking details. All payments are processed securely by Payfast (see section 5).

3. How we use your information

We use your personal information to:

• process, deliver and support your orders
• respond to your enquiries and partnership requests
• run competitions, including checking entries, drawing winners, contacting winners and delivering prizes
• send you news and offers, but only if you’ve opted in
• improve our website and understand how people use it
• meet our legal and accounting obligations

We won’t use your information for any purpose that isn’t compatible with the reason we collected it.

 

4. Marketing

From time to time, we send email news and promotions to people who have opted in. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing info@okushaldrinks.com.

 

5. Who we share your information with

We never sell your personal information. We only share it with trusted service providers who help us run our business, and only as far as necessary:

• Payfast: to process payments securely
• Courier and delivery partners: to deliver orders and competition prizes
• Afrihost: our website hosting provider
• Brevo: to send marketing emails to subscribers who have opted in
• Google Analytics: to understand how visitors use our site
• We may also disclose information where the law requires us to.

All service providers are required to keep your information confidential and secure.

 

6. Information stored outside South Africa

Our website is hosted in South Africa. However, some of our service providers, such as Brevo (email marketing) and Google (analytics), may store or process information on servers outside South Africa. Where this happens, we take reasonable steps to make sure your information is protected to a standard similar to POPIA.

 

7. Cookies

Our website uses cookies, which are small files stored on your device that help the site work properly and help us understand how it’s used. These include:

Essential cookies: needed for the shop and cart to work
Analytics cookies: Google Analytics cookies help us see which pages are popular and how visitors find us. This information is collected in aggregate and isn’t used to identify you personally.
You can control or delete cookies through your browser settings, but some parts of the site may not work properly without them.

 

8. How long we keep your information

We keep personal information only for as long as needed for the purpose we collected it, or as long as the law requires. For example:

• order records are kept for accounting and tax purposes, as required by law
• competition entries are kept for as long as required under the Consumer Protection Act
• marketing details are kept until you unsubscribe
• After that, we securely delete or anonymise the information.

 

9. How we protect your information

We use reasonable technical and organisational measures to keep your information safe. These include secure (SSL) connections, restricted access, and trusted service providers. No system is completely secure, but we work hard to protect your information.

 

10. Your rights

Under POPIA, you have the right to:

• ask what personal information we hold about you
• ask us to correct or update your information
• ask us to delete your information, unless we’re legally required to keep it
• object to us processing your information, including for marketing
• withdraw your consent at any time

To exercise any of these rights, email info@okushaldrinks.com. We may need to confirm your identity first.

11. Children

Our website isn’t aimed at children. Where a person under 18 enters a competition, we require the consent of a parent or guardian.

12. Links to other websites

Our site may link to other websites, such as our social media pages. We aren’t responsible for their privacy practices, so please check their policies.

13. Information Officer and complaints

Our Information Officer is Annemart Swanepoel, who can be reached at info@okushaldrinks.com.

If you have a concern about how we’ve handled your information, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Regulator (South Africa) at www.inforegulator.org.za.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.